Booking Conditions
Rates advertised are available only for bookings made through this
website (sino.net), and are not available from the hotel
directly.
For your convenience, Sino offers secure credit card
payments online.You may also submit your credit details by fax. In
order for us to process your booking request your credit card details
are required. We welcome VISA, MasterCard, JCB and AMEX. In order to
protect our customers no charge is made to your credit card until you
have confirmed your booking request by submitting your credit card
details online or by fax, your credit card details have been verified,
and your room reservation is confirmed.
Your booking is final once we have sent the HOTEL VOUCHER to the email
address provided during your booking process. The HOTEL VOUCHER will be
made out to the guest name as defined in your booking request and must
be presented upon check-in at the hotel.
You may amend your booking request at any time during the booking
process or after your booking is final. Amendments to your booking
request can be submitted by contacting our Customer Service Agents. On
standby 24x7 we can be contacted by email, online chat, call back
center, phone or fax. Depending on the nature of the amendment request,
our standard cancellation conditions may apply. Please note that no
refunds will be made for no-shows or early check-outs.
In all email exchanges, please make sure that the BOOKING ID is
included in the subject line of your message. Our automatic routing
system will then file it with the rest of the information about your
booking request. If you should need to contact us by online chat,
phone, call back services or fax, please state your BOOKING ID. The
BOOKING ID will help us retrieve the current status of your booking
process.
In the event that your selected hotel is
available our Customer Service
Agents will contact you to suggest a convenient and comparable hotel.
In case you do not accept our offer for alternative accommodation your
credit will not be charged.
Extension of stay
We strongly recommend that you make your reservation for the full
duration of your stay. If you would like to extend your booking after
arrival, you will need to contact our Customer Service Center as the
hotel will not offer you the same discount prices (the hotel may even
charge you the full walk-in rate). You can contact us by email, online
chat, call back center, phone or fax. In all correspondence with our
support staff you must quote your BOOKING I.D. for reference. Our
Customer Service Agents are standing by 24x7. Please note that no
refunds apply for early checkouts.
Airport Transfers
Please note that pick-up times depend on
the arrival times as specified in your booking request. In case of late
arrivals no refund applies.
Cancellation of booking
We do understand your need for
flexibility when it comes to planning your travels. Our Cancellation
Conditions provide the maximum flexibility with regard to amendment or
cancellation requests. Please note that we do not charge any
cancellation fee for booking requests in progress. However once your
booking is final, i.e. we have sent you the HOTEL VOUCHER to the email
address provided during your booking process, cancellation fees may
apply. Please note that no refunds will be made for no-shows or early
checkouts.
Need more information?
We at Sino aim to please! It is our sincere intention to
provide you with the best service possible. For issues related to your
booking request not covered here, we encourage you to view our
comprehensive Frequently Asked Questions section.
Disclaimer: Sino makes every
effort to ensure that
any materials or rates displayed on this website are accurate at the
date of issue. Changes in market conditions or circumstances may occur
after the issue date which may make information displayed on this
website no longer accurate or no longer reflect the current position.
Sino hereby expressly disclaims any representation,
warranty or undertaking in relation to the accuracy, completeness,
quality or adequacy of any contents of this website. All offers,
prices, and conditions of sale may be subject to: (a) change without
notice; (b) eligibility, or other limitations; (c) minimum or maximum
stays, holidays, seasons and/or blackout dates; (d) and/or (e) other
conditions/restrictions.
We are not responsible for any
transaction that is declined based upon a credit/debit card that is
declined by the issuing company or if, for any reason, the debit/credit
card billing address and/or credit card verification number cannot be
verified in a timely manner, nor are we responsible for any changes in
rate or any other charges that may occur during our verification
process.
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